PhaserSMART gathers information stored in your printer (see table at right for a list of PhaserSMART enabled printers). It examines the information, diagnoses the issue and collects relevant solutions from the Xerox knowledge base. From there it either returns a solution specific to the problem or walks you through a troubleshooting tree.

If the issue can’t be resolved with the proposed solution, PhaserSMART enables you to contact an Authorized Service Provider (ASP) or open a Support Request with Xerox Customer Support.

Still curious? We have more PhaserSMART information available in our FAQs.